Consumer court holds Bank of Baroda liable for missed PMAY benefit
The Navsari Consumer Disputes Redressal Commission found Bank of Baroda liable for failing to process a home loan borrower's Pradhan Mantri Awas Yojana (PMAY) subsidy application. The commission ordered the bank to pay ₹3.75 lakh, which includes ₹2.35 lakh for the missed subsidy and ₹1.4 lakh for additional interest, along with ₹5,000 for harassment. The ruling underscores the bank's negligence in handling the subsidy application despite the borrower's compliance with all requirements.