Duped by a fake bank call? Know your rights after an unauthorised debit
Cybercriminals are using fake bank calls to trick customers into sharing OTPs, leading to unauthorized transactions. A case involving a retired teacher and the State Bank of India highlights the challenges victims face in seeking reimbursement, with the customer losing ₹3.73 lakh. Understanding customer rights and the RBI's rules on unauthorized transactions is crucial for affected individuals.