Governance is the new moat in AI era: ServiceNow Top executive
ServiceNow Managing Director Kulmeet Bawa stated that the company's future growth hinges on becoming the 'AI control tower' for enterprises, focusing on governing and orchestrating AI workflows rather than competing with foundational model providers. As enterprises deploy numerous AI agents, the competitive landscape is shifting towards the ability to manage and secure these agents effectively. ServiceNow has pursued this strategy through significant acquisitions, including cybersecurity firm Armis for $7.75 billion, highlighting the increasing importance of governance in the AI era.