Six strategic takeaways from MakeMyTrip’s Q1 FY27 earnings call
MakeMyTrip's Q1 FY27 earnings call revealed AI's evolution, with Myra 2.0 now completing bookings via a chat interface. The company reported over 8 million conversations, with 45% from Tier 2 cities, and aims to enhance customer experience while prioritizing market share. Looking ahead, AI is expected to further streamline operations and increase efficiency in customer support.