Sometimes, they just want someone to listen: Inside Hyderabad’s Roshni support helpline
Roshni, an emotional support helpline in Hyderabad, received 5,610 calls in 2025, primarily from young adults seeking someone to listen to their struggles. The majority of callers were men, with mental health concerns, relationship issues, and financial problems being the most common topics discussed. Roshni's approach focuses on 'befriending,' allowing individuals to express their feelings without the pressure of immediate solutions, supported by 70 trained volunteers operating daily.