Air India ordered to pay ₹50,000 to passenger denied boarding over COVID documents in 2021
- Amritsar’s District Consumer Commission ordered Air India to pay passenger Surinder Singh ₹50,000.
- Singh could not board his London-bound flight in March 2021 over concerns about his COVID-19 travel documents.
- The commission found Air India failed to clearly explain the documentation issues or adequately assist the passenger.
- • The airline was ordered to pay ₹40,000 for mental agony and harassment and ₹10,000 in litigation costs.
Source: timesofindia.indiatimes.com
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