Indian customers report wrong deliveries from Flipkart and Amazon as return hurdles grow
- Customers across India report receiving wrong items, like beard oil instead of iPhones, from Flipkart and Amazon.
- Open-box deliveries require OTP before full inspection, limiting returns even for scratches or mismatches.
- A consumer commission ordered Flipkart to refund a smartphone swapped for soap, plus interest and compensation.
- Shoppers advise recording deliveries and escalating to forums to deal with sales-season issues.
Source: x.com
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