Xbox CEO Asha Sharma personally responds to player support tickets to understand customer problems
- Xbox CEO Asha Sharma spends a few hours each month personally replying to customer support tickets from players.
- She says handling tickets herself helps her understand the real problems Xbox users face and where the system falls short.
- Sharma found that even one player complaint can be complex, requiring several teams and steps before it is fully resolved.
- Her hands-on approach comes as Xbox goes through major changes, including job cuts and a stronger focus on key game franchises.
Source: in.ign.com
Get 100 stories a day on the app
Read, watch & listen · Free on iOS & Android
