TRAI tightens telecom complaint rules with financial penalties for violations

TRAI on Monday ordered telecom complaint centres to run 24 hours a day, up from the current 16 hours.
Human support must cover at least 16 hours a day, with AI or automated systems allowed for the rest.
The time consumers get to appeal against a complaint decision falls from 30 days to 15 days.
Operators now face financial penalties for mishandling complaints or filing quarterly reports late.

Get 100 stories a day on the app Read, watch & listen · Free on iOS & Android

Newer